Privacy Policy

Introduction

This Privacy Policy explains how RAF IT INFRASTRUCTURE (“we”, “us”, or “our”) collects, uses, stores, and protects information when you visit our website, contact us, or use our services. We are committed to protecting your privacy and handling your information responsibly and lawfully.

Information We Collect

We collect information that you provide to us directly and information collected automatically when you interact with our website and services. The categories of information are described below.

Personal Information

• Name (first and last name).
• Email address.
• Phone number.
• Company or organization details you choose to share.
• The content of messages and project descriptions you submit to us.

Technical Information

• IP address and general location.
• Browser type, device, and operating system.
• Pages visited, referring URLs, and interaction data.
• Log data and diagnostic information.

Cookies

We use cookies and similar technologies to operate our website, remember preferences, and understand usage. For details, please see our Cookie Policy.

Analytics Data

We may use analytics tools to understand how visitors use our website in aggregate. This helps us improve our content, performance, and user experience. Analytics data is used in a manner that does not seek to identify individuals.

How We Use Information

We use the information we collect for the following purposes:

Service Delivery

To respond to your inquiries, prepare proposals and estimates, deliver our services, and manage our relationship with you.

Technical Support

To provide technical support, maintain our services, and resolve issues.

Business Communications

To communicate with you about your requests, projects, and relevant business matters. We do not sell your personal information.

Security Purposes

To protect our website, services, clients, and users — including detecting, preventing, and responding to fraud, abuse, and security incidents.

Legal Compliance

To comply with applicable laws, regulations, and lawful requests, and to establish, exercise, or defend legal claims.

Data Storage

Information is stored on secured infrastructure provided by reputable cloud and hosting providers. We apply technical and organizational measures designed to protect data against unauthorized access, loss, or misuse.

Data Security

We protect personal information using encryption, access controls, monitoring, and other safeguards described in our Security Policy and Data Protection Policy. No method of transmission or storage is completely secure, but we work continuously to protect your information.

International Data Transfers

As an international company, we may process and store information in different countries. Where information is transferred across borders, we take steps to ensure it remains protected in accordance with this Privacy Policy and applicable law.

User Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@raf-it.com.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, information is securely deleted or anonymized.

Third Party Services

We may use trusted third-party providers (for example, hosting, email delivery, and analytics) to operate our website and services. These providers process information on our behalf under appropriate confidentiality and security obligations.